Return & Refund Policy
At Design & Print Hub, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we’re here to help!
Returns
We accept return requests under the following conditions:
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The item must be unused, in its original condition, and in original packaging.
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Return requests must be made within within 14 days of product delivery.
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To initiate a return, please contact us at support@designprinthub.com with your order number and a reason for return. We will provide further instructions if your return is eligible.
Non-Returnable Items
Certain items are exempt from being returned, including:
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Personalized or custom-made products
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Gift cards
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Final sale or clearance items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable.
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If your item was damaged or defective upon arrival, please send us a photo within 48 hours of delivery.
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Please note that Design & Print Hub will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
Order Cancellation
Orders can only be cancelled within 12 hours of purchase. Once an item has been processed or shipped, we are unable to cancel it.
Late or Missing Refunds
If you haven’t received a refund yet:
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Recheck your bank or payment method.
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Contact your credit card company—it may take some time before your refund is officially posted.
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Contact your bank—processing time may vary.
If you’ve done all of this and still have not received your refund, please contact us at support@designprinthub.com